Privacy Policy

At 818 Labs, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or purchase research products from us.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

• Personal Information: Name, email address, phone number, billing and shipping addresses.
• Payment Details: Processed securely via third-party gateways. We do not store your payment information.
• Technical Data: IP address, device type, browser, and activity on our site — collected through cookies and similar technologies.

2. How We Use Your Information

We use the data we collect to:

• Process and deliver your orders efficiently
• Provide order confirmations, updates, and customer support
• Send promotional emails only if you opt in
• Improve our website performance and user experience
• Monitor for fraud and ensure site security

3. Information Sharing

We never sell or rent your personal data. However, we may share necessary information with:

• Trusted third-party partners for payment processing, shipping, analytics, and email communication
• Regulatory or legal authorities if required by law or to protect our rights and safety

4. Cookies & Tracking

We use cookies to personalize your experience, analyze traffic, and improve functionality. You may disable cookies through your browser settings, though some features may not work as intended.

5. Data Security

818 Labs implements strong technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse. All transactions are encrypted using industry-standard SSL technology.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are maintained for accounting and legal compliance purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised policy.

9. Contact Us

For any privacy-related questions or requests, please contact us at:

Email: support@818labs.com

Last updated: March 2026